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Peterson Regional Medical Center
551 Hill Country Drive Kerrville, TX 78028 | 830-896-4200
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Kerrville, TX - At approximately noon on Thursday, December 27th, Peterson Regional Medical Center temporarily reached capacity both in the hospital and the emergency room. Administrators worked with EMS to declare a diversion of ambulance calls referring patients to an appropriate alternate facility according to established treatment protocols.

Peterson's Emergency Department diversion policy lasts for 2 hours at a time to adjust staffing for patient needs and implement other measures to promote patient safety during high volumes. At 2:00 p.m. hospital administrators, department directors, and medical personnel re-evaluated the situation at 4:00 p.m. and determined that the diversion did not need to be extended. Coordinated efforts to safely assess, treat and discharge patients resulted in a situation that quickly allowed a return to normal operations.

According to Chief Nursing Administrator, Kaeli Dressler, when the hospital and the emergency room are over normal capacity, off-duty licensed staff are contacted to assist with patients entering the emergency room with less acute conditions are directed to the proper departments for their care. Some of the sites included outpatient departments adjacent to the Emergency Department, as well as Peterson Community Care, a department of PRMC. Adds Dressler, "We contacted physicians' offices and area nursing homes to alert them of this situation and encouraged the medical staff to carefully evaluate the condtion of their patients before sending them to the hospital, therby minimizing inconvenience to patients, their families and physicians. We appreciated their timely help in providing patients the best care possible during the high volume time."

December has been a busy month for Peterson's Emergency Department, particularly during this holiday week. Dressler further explained that seasonal illnesses, such as flu, contributed to the unusual patient volumes, as well as the normal mix of sickness and injuries that people normally seek care in the Emergency Department of their community hospital. "We really pulled together to make sure that every patient got the timely, efficient, effective care that they needed and that our ED is known for at Peterson," said Dressler, "and we're proud to provide exceptional, compassionate, patient-centered care here every day."

For more information contact the hospital operator at (830)896-4200 or visit our website at www.petersonrmc.com for a full list of physicians and a list of helpful contacts.