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Peterson Regional Medical Center
551 Hill Country Drive Kerrville, TX 78028 | 830-896-4200
* This contact form is for general inquiries only. If you have a medical emergency please visit the PRMC Emergency Department or dial 9-1-1 *
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Patients have the right to:

  • Be treated with respect, dignity, privacy and consideration in a safe setting.

  • Participate in and make informed decisions involving their health care.

  • Confidentiality of medical records.

  • Designate who may be permitted to stay with him/her in accordance with policy.

  • Effective pain management

  • Effective communication for those with hearing, vision or speech impairment and limited English proficiency.  Interpreter services are available.

  • Expect reasonable continuity of care and to be informed of any continuing health care requirements following discharge from the ASC.

  • Request and receive a detailed explanation of his/her bill.

  • Express a concern or complaint concerning the ASC, their care or an ASC employee.

Advance Directives

The ASC is an out-patient facility and procedures performed at the center are considered elective, and by definition should not be performed on a patient considered to be high risk for medical or surgical complications.  Therefore, it is our policy to provide life sustaining emergency care for all of our patients and provide emergency transportation to the hospital if necessary. Consequently, only an out of hospital Do Not Resuscitate Order from a physician will be honored.

Out of hospital Do Not Resuscitate (DNR) Order is a medical order by a doctor that allows patients to refuse specific life-sustaining treatments outside the hospital.  It tells the healthcare provider not to use CPR and other life-sustaining techniques should such a situation occur.